Returns and refunds

A return and refund process can take up to 30 days from the date of purchase.

Below you will find details about our cancellation window, UK and EU cooling period, and return and refund process.

United Kingdom
Cancellations

We understand that you might change your mind after placing an order. You have the right to cancel an order under the Consumer Contracts Regulations 2013 (UK).

To cancel your order, we need a written confirmation of cancellation from you at shop@courtauld.ac.uk. To improve our products or service we invite you to share the reason for cancellation in that email- you are under no obligation to provide a reason, your cancellation rights will not be affected by these reasons.
Returns

We want you to be completely happy with your purchase from us. If for whatever reason you aren’t you have 14 calendar days starting from the day after you receive your order to request a Return and Refund. If an order arrives in separate deliveries, it starts when the last item is delivered.

You will need to return to us the item(s) from your order that you wish to cancel. The item(s) you return must be in their original condition and will be inspected once we have received them.

You need to return your item at:

Courtauld Shop Returns

SCT Enterprises Ltd

Somerset House, Strand, London. WC2R 0RN

It is your responsibility to pay for the return delivery. We recommend you send all returns using a recorded delivery service, as we are unable to provide refunds on any returns which do not arrive at the above address.

Ensure that the returned item(s) are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition we will not refund you.

Please see below, Refund Conditions, to know more on when refund is possible.
Refunds conditions

We offer refunds on almost all products except our custom prints, limited edition prints (purchased in store), art rugs, food and pierced jewellery. 

  • If we don’t receive evidence that you have sent the item(s) back or receive the item(s) back, we can refuse to process a refund.

  • If the return or cancellation request is outside the 14 days cool off period, we can refuse to process a refund.

  • If you're returning your whole order and you've paid for delivery, we'll refund the cost of Standard Delivery even if you've paid additional charges. For example, you purchased one of our Medium Lampshades, these have a delivery charge of £15. We will refund you £5.99, not the additional £9.01.

  • If only part of your order is returned, any delivery charge you paid won't be refunded.

We aim to refund you within 7-14 days of receiving the returned item or evidence of return through the same method of payment you used when placing the order.

We do not offer store credit.

European Union
Cancellations

We understand that you might change your mind after placing an order. You have the right to cancel an order under the Consumer Rights Directive, within a 14 cooling off period starting from the date of purchase.

To do so you can now request a cancellation in your account page. To improve our products or service we invite you to share the reason for cancellation at shop@courtauld.ac.uk - you are under no obligation to provide a reason, your cancellation rights will not be affected by these reasons.
Returns

We want you to be completely happy with your purchase from us. If for whatever reason you aren’t you have 14 calendar days starting from the day after you receive your order to request a Return and Refund. If an order arrives in separate deliveries, it starts when the last item is delivered.

You will need to return to us the item(s) from your order that you wish to cancel. The item(s) you return must be in their original condition and will be inspected once we have received them.

You need to return your item at:

Courtauld Shop Returns

SCT Enterprises Ltd

Somerset House, Strand, London. WC2R 0RN

It is your responsibility to pay for the return delivery. We recommend you send all returns using a recorded delivery service, as we are unable to provide refunds on any returns which do not arrive at the above address.

Ensure that the returned item(s) are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition we will not refund you.

Please see below, Refund Conditions, to know more on when refund is possible.
Refunds conditions and fee

We offer refunds on almost all products except our custom prints, limited edition prints (purchased in store), art rugs, food and pierced jewellery. 

  • If you are returning an undamaged item(s) a restock fee of £15.00 will be taken off your refund once it has been returned to us.

  • If we don’t receive evidence that you have sent the item(s) back or receive the item(s) back, we can refuse to process a refund.

  • If the return or cancellation request is outside the 14 days cool off period, we can refuse to process a refund.

  • If you're returning your whole order and you've paid for delivery, we'll refund the cost of Standard Delivery even if you've paid additional charges. For example, you purchased one of our Medium Lampshades, these have a delivery charge of £15. We will refund you £5.99, not the additional £9.01.

  • If only part of your order is returned, any delivery charge you paid won't be refunded.

We aim to refund you within 7-14 days of receiving the returned item or evidence of return through the same method of payment you used when placing the order.

We do not offer store credit.

Rest of the world
Cancellations

If you are outside the European Union and the United Kingdom, you do not benefit from the EU or UK statutory "cooling-off" cancellation rights under our policy.

Any cancellation, return, or refund rights are governed by the applicable consumer protection laws of your country and our shop's policies. Nothing in this policy limits or excludes any mandatory legal rights that cannot be waived under applicable law.
Returns

We want you to be completely happy with your purchase from us. If for whatever reason you aren’t you will need to return to us the item(s) from your order that you wish to cancel. The item(s) you return must be in their original condition and will be inspected once we have received them.

You need to return your item at:

Courtauld Shop Returns

SCT Enterprises Ltd

Somerset House, Strand, London. WC2R 0RN

It is your responsibility to pay for the return delivery. We recommend you send all returns using a recorded delivery service, as we are unable to provide refunds on any returns which do not arrive at the above address.

Ensure that the returned item(s) are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition we will not refund you.

Please see below, Refund Conditions, to know more on when refund is possible.
Refunds conditions and fee

We offer refunds on almost all products except our custom prints, limited edition prints (purchased in store), art rugs, food and pierced jewellery. 

  • If you are returning an undamaged item(s) a restock fee of £15.00 will be taken off your refund once it has been returned to us.

  • If we don’t receive evidence that you have sent the item(s) back or receive the item(s) back, we can refuse to process a refund.

  • Delivery and duties for non-European countries and outside the United Kingdom are not refundable.

  • If you're returning your whole order and you've paid for delivery, we'll refund the cost of Standard Delivery even if you've paid additional charges. For example, you purchased one of our Medium Lampshades, these have a delivery charge of £15. We will refund you £5.99, not the additional £9.01.

  • If only part of your order is returned, any delivery charge you paid won't be refunded.

We aim to refund you within 7-14 days of receiving the returned item or evidence of return through the same method of payment you used when placing the order.

We do not offer store credit.

Lost parcels

All our orders have a tracking number if your order has not arrived within 30 days from despatch or the tracking number is not correct, please contact us at shop@courtauld.ac.uk.

Every purchase supports the Courtauld Gallery