Delivery and shipping

United Kingdom

Order Value	Shipping Type	Shipping Cost
Under £60	Royal Mail tracked service	£5.95
Over £60	Royal Mail tracked service	FREE*

EU – France & Germany

Order Value	Shipping Type	Shipping Cost
Any value	Parcelforce standard tracked service including taxes and duties	£20

Order Value	Shipping Type	Shipping Cost
Under £150/€175	Parcelforce standard tracked service including taxes and duties	£20
Over £150/€175	Parcelforce standard tracked service including taxes and duties	£40

USA

Order Value	Shipping Type	Shipping Cost
Any value	Parcelforce Global Priority tracked service	£25

Rest of world

Order Value	Shipping Type	Shipping Cost
Any value	Parcelforce Global Priority tracked service	£30

Asia

Order Value	Shipping Type	Shipping Cost
Any value	Parcelforce Global Priority tracked service	£30

Please note that any overweight items may incur extra shipping charges.

UK delivery

Standard UK delivery costs £5.95, or is free for orders over £60.* We aim to dispatch all orders within 5-7 working days.

Depending on the size of your order, the average delivery time is 2-5 days from the date of dispatch. All orders are sent using reliable services including Royal Mail and DPD.

For larger orders, or if you’re ordering an original or special edition piece, there may be an additional charge for courier delivery.

* Our Edition Rugs and Custom Prints are dispatched from our suppliers and have a separate delivery charge and despatch timings. Please see details below.

EU delivery

For European countries within the EU shipping Taxes, Duty and clearance fees are included - the price you pay is the final price.

If you refuse a parcel or wish to return it, a restock fee of £15.00 will be taken off your refund once it has been returned to us.

Please note that our custom prints service is currently unavailable to ship to the EU.

USA, Asia and Rest of world delivery

Where international deliveries are subject to local customs charges and fees, it will be your responsibility to pay these and they are not included in the cost of delivery.

If you refuse a parcel or wish to return it, a restock fee of £15.00 will be taken off your refund once it has been returned to us.

Custom Prints delivery

Our custom prints are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. Our custom prints are bespoke and are made to order, taking 10 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.

As custom prints are despatched by our supplier the delivery charge will vary depending on the size, shape and weight of your print.

Teemill orders

Our Teemill products are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. They are made to order, taking 5 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.

Production starts as soon as the order is placed so cancellations can rarely be made.

Edition Rugs

Our Edition Rugs are despatched by our supplier and have a separate delivery charge of £50 for UK deliveries. Delivery charges to all other countries will be calculated based on shipping destination.

Limited Editions

Please allow 28 days from the date of purchase for all deliveries and click & collect.

Click and Collect

We offer a Click and Collect service that enables you to collect your order from the gallery shop in the lower ground floor of The Courtauld.

Orders can be collected within 2-4 days of placing your order, unless stated in the product description. Simply speak to a member of the shop team when you arrive at the shop and please have your order number or order confirmation email.

When purchasing items in the shop, we will only provide a small paper bag for items such as postcards. We recommend you bring your own or we can sell you on of our reusable tote bags starting from £6. If you have any other questions, please come through to galleryinfo@courtauld.ac.uk. Many Thanks.

Pre-order items

Please note if you purchase other items with an item on pre-order your order will be sent together after the pre-order date. If you would like to receive your other items before this date please contact shop@courtauld.ac.uk.