Delivery and shipping
Shipping prices
United Kingdom
|
Order Value |
Shipping Type |
Shipping Cost |
|
Under £60 |
Royal Mail tracked service |
£5.95 |
|
Over £60 |
Royal Mail tracked service |
FREE* |
EU – France & Germany
|
Order Value |
Shipping Type |
Shipping Cost |
|
Any value |
Parcelforce standard tracked service including taxes and duties |
£20 |
USA
|
Order Weight |
Shipping Type |
Shipping Cost |
|
Under 5kg |
Royal Mail tracked service |
£30 |
| Over 5kg |
Royal Mail tracked service |
£100 |
Rest of world
|
Order Weight |
Shipping Type |
Shipping Cost |
|
Under 5kg |
Parcelforce Global Priority tracked service |
£30 |
| Over 5kg | Parcelforce Global Priority tracked service | £100 |
Delivery Information
UK
Standard UK delivery costs £5.95, or is free for orders over £60.* We aim to dispatch all orders within 5 working days.
Depending on the size of your order, the average delivery time is 2-5 days from the date of dispatch. All orders are sent using reliable services including Royal Mail and Parcelforce.
Large and medium lampshades have a UK delivery charge of £10. For any other larger orders, or if you’re ordering an original or special edition piece, there may be an additional charge for courier delivery.
* Our Edition Rugs and Custom Prints are dispatched from our suppliers and have a separate delivery charge and despatch timings. Please see details below.
Please note: Christmas delivery times changes.
EU
For European countries within the EU shipping Taxes, Duty and clearance fees are included - the price you pay is the final price.
If you refuse a parcel or wish to return it, a restock fee of £15.00 will be taken off your refund once it has been returned to us.
Any overweight, large items or orders over 5kg may incur extra shipping charges.
Custom Prints service is currently unavailable to ship to the EU. These prints will show as Sold Out.
Limited Edition items will have separate delivery charges due to insurance costs.
Courtauld apparel have separate delivery charges as they are bespoke items sent directly from our supplier.
Please note: Christmas delivery times changes.
USA
USA deliveries are subject to Regular Carrier Charges, Handing Fees, Duty Payable Fee and Tariffs (COO). These are all calculated at checkout.
Exemptions: Certain products are EXEMPT from the tariffs, relevant to us are BOOKS and LTD ED PRINTS. These are protected as ‘of educational and cultural importance’ under the First Amendment of the US Constitution so there are no tariffs to pay- just duty, freight and handling charges.
Please note: Christmas delivery times changes.
Asia and Rest of world
Where international deliveries are subject to local customs charges and fees, it will be your responsibility to pay these and they are not included in the cost of delivery.
If you refuse a parcel or wish to return it, a restock fee of £15.00 will be taken off your refund once it has been returned to us.
Delivery times
Custom Prints
Our custom prints are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. Our custom prints are bespoke and are made to order, taking 10 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.
As custom prints are despatched by our supplier the delivery charge will vary depending on the size, shape and weight of your print.
Please note: Christmas delivery times changes.
Apparel orders
Our Teemill products are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. They are made to order, taking 5 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.
Production starts as soon as the order is placed so cancellations can rarely be made.
Limited Editions
Please allow 28 days from the date of purchase for all deliveries and click & collect.
Edition Rugs
Our Edition Rugs are despatched by our supplier and have a separate delivery charge of £50 for UK deliveries. Delivery charges to all other countries will be calculated based on shipping destination.
Click and Collect
We offer a Click and Collect service that enables you to collect your order from the gallery shop in the lower ground floor of The Courtauld.
Orders can be collected within 2-4 days of placing your order, unless stated in the product description. Simply speak to a member of the shop team when you arrive at the shop and please have your order number or order confirmation email.
We will keep your order for 28 days from the day it is ready for collection. After that, we will return the item(s) to stock and refund you via your original payment method. If you are unable to pick up your order within 28 days, please email us at shop@courtauld.ac.uk to see if it is possible to extent the holding period.
Items available for click and collect only will show at check out as "shipping not available", please make sure you tick delivery Pick Up before payment.
Pre-order items
Please note if you purchase other items with an item on pre-order your order will be sent together after the pre-order date. If you would like to receive your other items before this date please contact shop@courtauld.ac.uk.