Delivery and shipping
United Kingdom
|
Order Value |
Shipping Type |
Shipping Cost |
|
Under £60 |
Royal Mail tracked service |
£5.95 |
|
Over £60 |
Royal Mail tracked service |
FREE* |
EU – France & Germany
|
Order Value |
Shipping Type |
Shipping Cost |
|
Any value |
Parcelforce standard tracked service including taxes and duties |
£20 |
USA
|
Order Weight |
Shipping Type |
Shipping Cost |
|
Under 5kg |
Parcelforce Global Priority tracked service |
£25 |
| Over 5kg | Parcelforce Global Priority tracked service | £100 |
Rest of world
|
Order Weight |
Shipping Type |
Shipping Cost |
|
Under 5kg |
Parcelforce Global Priority tracked service |
£30 |
| Over 5kg | Parcelforce Global Priority tracked service | £100 |
Shipping to EU and Northern Ireland Update
Unfortunately, we have temporarily suspended our shipping to countries in the EU and Northern Ireland due to changes to safety regulations (GPSR) for exporting goods to the EU.
We are working on a solution so we can resume shipping to these destinations soon. We are very sorry for any inconvenience caused.
Please note that any overweight items or orders over 10kg may incur extra shipping charges.
Limited Edition items will have separate delivery charges due to insurance costs.
Custom prints and our Courtauld apparel have separate delivery charges as they are bespoke items sent directly from our supplier.
UK delivery
Standard UK delivery costs £5.95, or is free for orders over £60.* We aim to dispatch all orders within 5-7 working days.
Depending on the size of your order, the average delivery time is 2-5 days from the date of dispatch. All orders are sent using reliable services including Royal Mail and Parcelforce.
For larger orders, or if you’re ordering an original or special edition piece, there may be an additional charge for courier delivery.
* Our Edition Rugs and Custom Prints are dispatched from our suppliers and have a separate delivery charge and despatch timings. Please see details below.
USA, Asia and Rest of world delivery
Where international deliveries are subject to local customs charges and fees, it will be your responsibility to pay these and they are not included in the cost of delivery.
If you refuse a parcel or wish to return it, a restock fee of £15.00 will be taken off your refund once it has been returned to us.
Custom Prints delivery
Our custom prints are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. Our custom prints are bespoke and are made to order, taking 10 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.
As custom prints are despatched by our supplier the delivery charge will vary depending on the size, shape and weight of your print.
Teemill orders
Our Teemill products are dispatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. They are made to order, taking 5 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch.
Production starts as soon as the order is placed so cancellations can rarely be made.
Edition Rugs
Our Edition Rugs are despatched by our supplier and have a separate delivery charge of £50 for UK deliveries. Delivery charges to all other countries will be calculated based on shipping destination.
Limited Editions
Please allow 28 days from the date of purchase for all deliveries and click & collect.
Click and Collect
We offer a Click and Collect service that enables you to collect your order from the gallery shop in the lower ground floor of The Courtauld.
Orders can be collected within 2-4 days of placing your order, unless stated in the product description. Simply speak to a member of the shop team when you arrive at the shop and please have your order number or order confirmation email.
We will keep your order for 28 days from the day it is ready for collection. After that, we will return the item(s) to stock and refund you via your original payment method. If you are unable to pick up your order within 28 days, please email us at shop@courtauld.ac.uk to see if it is possible to extent the holding period.
When purchasing items in the shop, we will only provide a small paper bag for items such as postcards. We recommend you bring your own or we can sell you on of our reusable tote bags starting from £6. If you have any other questions, please come through to galleryinfo@courtauld.ac.uk. Many Thanks.
Pre-order items
Please note if you purchase other items with an item on pre-order your order will be sent together after the pre-order date. If you would like to receive your other items before this date please contact shop@courtauld.ac.uk.