Delivery and shipping

We aim to process and deliver your orders as soon as possible, so you can start enjoying your products. In the case of unforeseen circumstances that might cause a delay, we will get in touch to let you know as soon as possible.

UK delivery

Standard UK delivery costs £5.95, or is free for orders over £50.* We aim to despatch all orders within 5-7 working days.

Depending on the size of your order, the average delivery time is 2-5 days from the date of despatch. All orders are sent using reliable services including Royal Mail and DPD. 

For larger orders, or if you’re ordering an original or special edition piece, there may be an additional charge for courier delivery.

* Our Edition Rugs and Custom Prints are despatched from our suppliers and have a separate delivery charge and despatch timings. Please see details below.

Custom Prints delivery

Our custom prints are despatched by our supplier and have a separate delivery charge that is calculated by weight at checkout. Our custom prints are bespoke and are made to order, taking 10 working days to produce from the date of your order. They are then despatched the next working day and the average delivery time is 2-5 days from date of despatch. 

Edition Rugs

Our Edition Rugs are despatched by our supplier and have a separate delivery charge of £50.

Click and Collect

We offer a Click and Collect service that enables you to collect your order from the gallery shop in the lower ground floor of The Courtauld.  

Orders can be collected within 2-4 days of placing your order, unless stated in the product description. Simply speak to a member of the shop team when you arrive at the shop and please have your order number or order confirmation email.

EU delivery

Unfortunately, we’re currently unable to ship to customers within the EU but are working on finding a solution to this as soon as possible.

International delivery

Enjoy The Courtauld shop from anywhere in the world, with international delivery. The delivery cost will be calculated at checkout.

Where international deliveries are subject to local customs charges and fees, it will be your responsibility to pay these and they are not included in the cost of delivery.